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What our residents and families say

"Any reservations I may have had about care homes have well and truly been dispelled by this fantastic place and the wonderful kind, patient, caring and hardworking staff who work there."
Lisa E (Niece of Resident)


Privacy and Cookie Policy


This policy (together with the website terms of use) sets out the basis on which personal data collected from you, or provided by you, will be processed by Enhanced Care Ltd.

For the purpose of the Data Protection Act 1998, the data controller is Enhanced Care Limited of 1 Fox Street, Gateshead, NE10 OBD. Company registration number 08191582.

We refer to Enhanced Care Ltd as Enhanced Care and Enhanced Care Group to mean Enhanced Care Ltd, its affiliates, subsidiaries and joint ventures from time to time.

1.0 Personal Data and Information
If you wish to contact us via our website or request certain other information such as our reports and presentations, you would be required to provide your personal information, including your name and email address. Downloading any documents from the website requires the user to enter a correct username and password.

2.0 Information Collection and Use
Personal information is collected by Enhanced Care only when you choose to knowingly and willingly provide it to us. Enhanced Care is the sole owner of the information collected on this web site. Data that you provide will only be used by Enhanced Care. Enhanced Care may also choose to share data with its affiliates and subsidiaries, or third parties who are working on behalf of Enhanced Care as agents or service providers or suppliers. Information supplied to these third parties are subject to existing terms of confidentiality between Enhanced Care and these third parties.

Enhanced Care or third parties will collect and use your personal information primarily for the purpose of providing you with information you have requested from us. Enhanced Care Group may also wish to contact you from time to time regarding products, services, technical developments or your opinions which may be used for marketing, research or analysis purposes. When applicable, Enhanced Care may also contact you regarding your application for employment at Enhanced Care Group.

Your personal information will not be used for any other purpose without your written consent. Enhanced Care and third parties who are working on behalf of Enhanced Care Group may use your personal information together with other information for marketing, administration and analysis purposes. Enhanced Care Group may contact you by mail, telephone, e-mail or other electronic message service with information that may be of interest to you about Enhanced Care Group. By providing us with your telephone numbers or email addresses you consent to being contacted by these methods for these purposes. If you do not wish to receive such information from us, please contact privacy@Intelligent-energy.com at any time. No further action is necessary if you have previously indicated to us that you do not want to receive such marketing material.

Non-personal information gathered by Enhanced Care, for example, monitoring of traffic to our website and tracking of your usage patterns of our website, may be used for marketing, research and analysis purposes and to improve our website.

3.0 Data Storage and Security
Enhanced Care takes every precaution to protect our users' information. Information submitted is protected by the Wufoo System. When users submit personal information via the website, the information is password protected both online and off-line. All passwords are encrypted in the database.

The data that Enhanced Care collects from you may be transferred to, and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Enhanced Care Group or for a supplier. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Enhanced Care will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookies Policy.

You retain all rights to your data.
The information we collect is not shared with or sold to other organisations for commercial purposes, except to provide products or services you have requested, when we have your permission, or under the following circumstances:

If it becomes necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms and Conditions, or as otherwise required by law;
or
If Enhanced Care is acquired by or merged with another company, Enhanced Care will notify you before information about you is transferred and becomes subject to a different privacy policy. Enhanced Care will only store this information for a limited time. Where applicable, CV’s that are submitted will be held on file for 6 months and should a suitable position become available Enhanced Care will review these.
Unfortunately, the transmission of information via the internet is not completely secure. While we will do our best to protect your personal data, Enhanced Care cannot guarantee the security of your data transmitted to our site. Any transmission of information and use of our website is at your own risk.

4.0 Disclosure
If your information changes such as your email address or if we have inaccurate information, we will endeavour to correct, update or remove your personal information from our database. To notify us of a change or inaccuracy, you can advise us by contacting our Enhanced Care Marketing Department using the contact information provided below.
If you no longer wish to have an account with enhancedcare.co.uk, please notify our Enhanced Care administration department at admin@enhancedcare.co.uk.

Enhanced Care reserves the right to terminate your enhancedcare.co.uk account at any time by providing you with notice by email or post.
You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access required may be subject to a fee of £10 to meet our administration costs in providing you with details of the information we hold about you.

5.0 Links to Third Party Sites
Enhanced Care Group is not responsible for, nor does it accept any liability for, the content of any websites that are linked to its website; these links are provided for your convenience. When entering a third party website, it is your responsibility to ensure that you read the Privacy and Cookie Policy and Terms and Conditions that apply to that website.

6.0 Notification of Changes
This Privacy and Cookie Policy may be amended from time to time and amendment published on our website.
If at any point we decide to use your personal data in a different manner from that stated at the time it was collected, we will notify you by email. You will have a choice whether or not we use this information in this different manner.

7.0 Contact
If you have any questions or concerns about your account and/or your personal information or regarding this Privacy and Cookie Policy, you may contact Enhanced Care by email [admin@enhancedcare.co.uk]
or in writing to :
Website Privacy, Enhanced Care,1 Fox Street, Gateshead, NE10 OBD

8.0 Use of Cookies
To make this website secure, useful, and easy to use, Enhanced Care Ltd sometimes places small data files on your computer or mobile device. These data files are known as cookies. Most other commercial and government websites do this too.
These cookies are not used to identify you personally, and contain non-identifiable information only; in most cases just a string of randomly generated numbers and letters. You are free to manage and delete these cookies as you wish.
You can learn more about cookies and how to manage them from the About Cookies website. Enhanced Care is not responsible for the content on the About Cookies website.
Further information about the cookies used by this website are given below:
ANALYTICS COOKIES ( PLEASE CHECK THE CODE NOS OF THE COOKIES
Analytics cookies are used to track which pages visitors view while using the website, and to identify them if they return in future. We consider these cookies to be essential in understanding how visitors use the website, and in identifying how and where improvements can be made. The cookies used are:
__utma - Expires after approx. 2 years
__utmb - Expires after approx. 30 minutes
__utmc - Expires at end of session
__utmz - Expires after approx. 6 months

Deleting or disabling these cookies will not affect your experience of the website.
OTHER NON-ESSENTIAL COOKIES

We also use a few other cookies that help with a number of small things, such as helping to identify you as a genuine user when posting a form, and to remember certain preferences while viewing the website to keep your experience nice and consistent. These cookies include:

_csrftoken - Expires after a couple of seconds
mobile_nav_open - Expires after 7 days

Deleting or disabling these cookies may affect your experience of the website, but not drastically so.

9.0 Your Rights
You have the right to ask Enhanced Care not to process your personal data for marketing purposes. Enhanced Care will inform you (before collecting your data) if it intends to use your data for such purposes or if it intends to disclose your information to any third party for such purposes. Where applicable, you can exercise your right to prevent such processing by ticking certain boxes on the forms Enhanced Care uses to collect your data. You can also exercise the right at any time by contacting Enhanced Care at admin@enhancedcare.co.uk.